Terms of Service

    Last updated: September 30, 2026

    1. Acceptance of Terms

    By accessing or using Cloosi ("the Platform," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not access or use the Platform. We may update these Terms at any time by posting the revised version. Your continued use after changes constitutes acceptance.

    2. Description of Service

    Cloosi is a music discovery and sales platform that curates and promotes artists and collectives from the SWANA (Southwest Asia and North Africa) region and diverse communities worldwide. The Platform allows users to discover, stream, share, and purchase music. Music on Cloosi is either uploaded directly by artists and hosted by Cloosi, or delivered through embedded content from third-party services including SoundCloud and YouTube Music.

    3. Eligibility

    You must meet the following age requirements to create an account:

    • United States: You must be at least 13 years old (per COPPA)
    • European Union / European Economic Area: You must be at least 16 years old (per GDPR)
    • All other jurisdictions: You must meet the minimum age required by your local laws to consent to data processing
    • To sell music or receive payouts, you must be at least 18 years old (or the age of majority in your jurisdiction) and eligible to use Stripe

    If you are under the applicable age, you may not create an account or use the Platform.

    4. User Accounts

    • You must provide accurate and complete information when creating an account
    • Cloosi uses passwordless sign-in. You are responsible for keeping access to your email account secure
    • One person may not maintain multiple accounts
    • You must notify us immediately of any unauthorized use of your account
    • We reserve the right to suspend or terminate accounts that violate these Terms

    Artist profiles

    • Artist profiles require an application and approval by Cloosi before they appear publicly. We may approve, decline, or later remove an artist profile at our discretion
    • Artist profiles are always public
    • If you switch from an artist profile to a listener profile, your artist profile and music are hidden and kept for 30 days so you can switch back. After 30 days they may be permanently removed. Tracks that buyers already purchased remain available to those buyers

    Collectives

    • You may submit a collective for listing. Collectives are reviewed and must be approved before they appear publicly
    • The account that submits a collective manages it. You must have permission to represent the collective and any member artists you list
    • You may delete a collective at any time. If you delete your account, collectives you manage are deleted as well

    Account deletion

    You may delete your account from the Account page. Deletion is reversible for 30 days; after that, your profile, likes, follows, uploaded music, and managed collectives are permanently removed. Records of completed sales and purchased tracks are retained so buyers keep access and so we can meet legal, tax, and payment obligations.

    5. Acceptable Use

    You agree NOT to use the Platform to:

    • Upload, post, or share content that is illegal, harmful, or violates others' rights
    • Harass, threaten, or discriminate against other users
    • Spam or send unsolicited communications
    • Post links to malicious, deceptive, phishing, or harmful websites on your profile or elsewhere
    • Attempt to gain unauthorized access to our systems or other users' accounts
    • Use automated tools (bots, scrapers, crawlers) to access or download content without prior written permission
    • Artificially inflate plays, likes, follows, or sales
    • Share content that promotes hate speech, violence, or discrimination
    • Infringe on copyright, trademark, or other intellectual property rights
    • Interfere with or disrupt the Platform's infrastructure or other users' experience

    6. Community Standards

    Cloosi is committed to creating an inclusive space that centers marginalized voices in music. We maintain a zero-tolerance policy for:

    • Racist, sexist, homophobic, transphobic, or otherwise discriminatory behavior
    • Cultural appropriation or misrepresentation
    • Support for or promotion of Zionist content (as stated in our platform mission)
    • Harassment of artists or community members

    Violations of our community standards may result in content removal, account suspension, or permanent termination at our sole discretion.

    7. Content and Intellectual Property

    Uploaded music

    Artists may upload audio files and artwork to Cloosi. You keep ownership of your music. By uploading, you grant Cloosi a worldwide, non-exclusive, royalty-free license to host, store, reproduce, stream, display, promote, sell, and deliver your music, including paid or free downloads, in connection with operating and promoting the Platform. Uploading your own music replaces tracks previously synced from other platforms on your profile.

    For every upload, you represent and warrant that you own or control, or have written authorization and every necessary license for, the master recording, underlying composition and publishing rights, samples, beats, artwork, names and likenesses, performances, and all other third-party material. This includes permission from all applicable songwriters, composers, publishers, labels, collaborators, producers, performers, unions, and other rights holders.

    Cover songs may be uploaded only if you have written authorization and every license required for Cloosi to host, reproduce, stream, promote, sell, or offer the recording as a free download. The same rights requirements apply whether music is sold, streamed, or downloaded for free. You are solely responsible for all mechanical, performance, publishing, collection-society, union, collaborator, producer, and other payments, permissions, reporting, or accounting arising from your music.

    You must retain documentation supporting these rights, provide it promptly if Cloosi requests it, cooperate with rights investigations, and keep all rights information accurate. Cloosi does not pre-screen or independently verify ownership. Artist approval and Stripe identity checks do not confirm that an uploader owns or controls music rights.

    Synced and embedded music

    Some music is shown through embedded players from third-party services (SoundCloud, YouTube Music), using publicly available information from those services. That music remains subject to the terms and licensing of the originating platform, and its availability may change based on third-party actions. Artists may ask us to remove synced content at any time.

    Counter-notices and repeat infringement

    If your content is removed in response to a DMCA notice and you believe the removal was a mistake or misidentification, you may send a counter-notice to legal@cloosi.com identifying the removed material and its former location, stating under penalty of perjury that you have a good-faith belief it was removed by mistake or misidentification, and providing your name, address, telephone number, signature, consent to the jurisdiction of the applicable U.S. federal court, and agreement to accept service from the original complainant. Unless the complainant tells us that a court action has been filed, we may restore the material 10 to 14 business days after forwarding a valid counter-notice.

    Cloosi may share valid notices, counter-notices, and restoration information with affected parties as required by law. We will terminate users who receive more than two infringement notices or content removals and may terminate immediately for serious or deliberate infringement.

    User-Generated Content

    • You retain ownership of content you create on the Platform (profile information, links, collective listings, playlists, etc.)
    • By posting content, you grant Cloosi a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your content in connection with operating the Platform
    • You represent and warrant that you have the right to share any content you post
    • We reserve the right to remove any content or links that violate these Terms without prior notice

    8. DMCA and Copyright

    Cloosi respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA), including for music uploaded and hosted on Cloosi. If you believe that content on our Platform infringes your copyright, you may submit a DMCA takedown notice to our designated agent:

    Email: legal@cloosi.com
    Subject: DMCA Takedown Notice

    Your notice must include: (1) identification of the copyrighted work, (2) identification of the infringing material and its location on the Platform, (3) your contact information, (4) a statement of good faith belief that the use is unauthorized, and (5) a statement under penalty of perjury that the information is accurate and you are the rights holder or authorized agent.

    9. Payments, payouts, and refunds

    Cloosi enables artists to sell music and receive payments from listeners ("Sales"). Payment processing on Cloosi is provided by Stripe, Inc. and its affiliates ("Stripe") through Stripe Connect. By selling or purchasing on the Platform, you agree to be bound by Stripe's applicable terms, including the Stripe Connected Account Agreement and the Stripe Services Agreement.

    For artists (sellers)

    • To receive payouts you must complete Stripe onboarding and provide accurate identity, tax, and bank account information. You are responsible for keeping this information current.
    • You are the seller of record for your music and any other content you make available for sale. You are solely responsible for the legality of your offerings, accurate descriptions, fulfillment of any deliverables, customer communications, and applicable taxes.
    • Cloosi charges a 15% commission on gross Sales (reduced to 10% after $1,000 in lifetime Sales on the Platform). Stripe's standard payment processing fees also apply and are deducted from each transaction.
    • Net proceeds (Sale price minus Cloosi commission, Stripe fees, refunds, chargebacks, and any taxes Stripe collects on your behalf) are paid out to your connected bank account on Stripe's standard payout schedule for your country.
    • You authorize Cloosi to instruct Stripe to debit, deduct, withhold, or reverse amounts from your account or future payouts to recover commissions, fees, refunds, chargebacks, disputed amounts, or any amounts owed to Cloosi or third parties.
    • You represent and warrant that you own or have all necessary rights, licenses, and consents to sell the content you upload, including all rights to underlying compositions, recordings, samples, and any third-party material.
    • Cloosi may remove or disable disputed music, suspend sales, hold or recover proceeds, and issue refunds when we consider it appropriate or when required by law.

    For listeners (buyers)

    • All Sales are processed in the currency displayed at checkout. Card details are collected and stored by Stripe; Cloosi does not store full payment card numbers.
    • Purchasing a track or other item grants you a personal, non-transferable, non-exclusive license to stream and/or download the purchased content for your own personal, non-commercial use. You do not acquire any ownership of the underlying intellectual property.
    • You may not resell, redistribute, sublicense, publicly perform, or use purchased content for commercial purposes without separate written permission from the rights holder.
    • Music removed because of a rights dispute or legal requirement may become unavailable, including to prior buyers. Any refund is reviewed case by case and is not guaranteed except where required by law.

    Refunds and chargebacks

    • Digital goods are generally non-refundable. Because purchases are delivered immediately as digital downloads or streams, all Sales are final once delivered, except where required by applicable law (for example, certain EU/UK consumer protection rights, which buyers may waive by accessing the content immediately).
    • You may request a refund within 14 days of purchase by contacting support@cloosi.com if the content is materially defective, was not delivered, was significantly misrepresented, or was charged in error. Cloosi will review requests in good faith and, where appropriate, issue a refund through Stripe.
    • Approved refunds are returned to the original payment method via Stripe and may take several business days to appear. The corresponding amount, plus any non-refundable processing fees, will be deducted from the seller's balance or future payouts.
    • If you initiate a chargeback or payment dispute with your bank or card issuer, Stripe will handle the dispute process. We may share transaction information, account information, and communications with Stripe and the card networks as needed to respond. Repeated or fraudulent chargebacks may result in account suspension.

    Taxes

    Sellers are solely responsible for determining, collecting, reporting, and remitting any sales, use, value-added, goods-and-services, withholding, or other taxes arising from their Sales, except where Cloosi or Stripe is required by law to collect and remit such taxes on the seller's behalf. Buyers are responsible for any taxes not collected at checkout.

    10. Disclaimer of Warranties

    THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

    11. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLOOSI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY.

    OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100.00).

    12. Indemnification

    You agree to indemnify, defend, and hold harmless Cloosi and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Platform, (b) your violation of these Terms, (c) your violation of any third-party rights, or (d) any content you post on the Platform, including claims concerning recordings, compositions, publishing or royalty obligations, samples, beats, artwork, names or likenesses, collaborators, producers, labels, or unions.

    13. Dispute Resolution and Arbitration

    Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in the United States, and the arbitrator's decision shall be final and binding.

    Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

    Exceptions: Either party may seek injunctive or equitable relief in a court of competent jurisdiction for claims related to intellectual property infringement or unauthorized access to the Platform.

    EU Users: If you are a resident of the European Union, this arbitration clause does not affect your right to bring claims before your local courts or to lodge a complaint with your local consumer protection authority, as provided by applicable EU law.

    14. Termination

    We reserve the right to suspend or terminate your account and access to the Platform at any time, with or without cause, and with or without notice. You may delete your account at any time through your profile settings. Upon termination, your right to use the Platform ceases immediately, but provisions that by their nature should survive (including Sections 7, 9, 10, 11, 12, 13, and 15) will remain in effect. Termination does not relieve you of payment, refund, chargeback, or tax obligations incurred prior to termination.

    15. Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. For any claims not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

    16. Privacy

    Your privacy is important to us. Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

    17. Severability

    If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

    18. Contact Information

    For questions about these Terms, please contact us at:

    Email: legal@cloosi.com
    Subject: Terms of Service Inquiry